Paradigm Housing Goes Mobile in Six Weeks

Paradigm Housing Group provides a wide range of housing and support services throughout the South, East Midlands and West London. In September 2010, Paradigm took over their maintenance contract services from Connaught, who had gone in to administration, and transferred 160 staff to a new subsidiary, Paradigm Maintenance.

The company identified a major business requirement to notify its field workers of work orders and allow them to update the details directly on their BlackBerry smartphones. Paradigm evaluated the various tools available to build a suitable mobile application. Mike Silk, head of IT for Paradigm Housing, explained why the company decided to adopt DragonRAD as a platform for their mobile development. "DragonRAD was the clear winner because the design software was intuitive and easy to use, deployment and management had been well thought out, and the technical support was very responsive."

Within six weeks, Paradigm had designed, developed, tested, and deployed a custom work-order management application that tied into their existing back office system. The solution gave maintenance staff the ability to view, edit, complete and manage assigned work orders directly from their BlackBerry smartphone - saving time, paper work, and data entry.

Paradigm's ability to quickly implement a mobile solution helped the maintenance staff transition into their new roles and yielded an immediate return on investment. The power and flexibility of the DragonRAD platform enabled Paradigm to quickly build and deliver a custom in-house mobile solution that can be continuously enhanced and modified to meet their changing business requirements.

Your organization can do the same. Contact us to find out how.